FREQUENTLY ASKED QUESTIONS
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Freight or ground shipping is available within the United States. The buyer is responsible for all shipping costs. If you’d like an estimate, please email hannekelourens@gmail.com. Inquire for international shipping.
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All pieces are handmade at our studio in Northern California and production starts once the order is placed. Lead times may vary and are currently 6-8 weeks. If needed sooner, please email to see if we can accommodate.
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Most of our pieces are available in a custom wood or size. We also work with clients to create completely new custom pieces from scratch. Please email hannekelourens@gmail.com with questions or for a quote.
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All sales are final. We are not able to accept returns. If an item arrives damaged or faulty, please contact us within 48 hours of delivery and we will work to create a solution.
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We offer a discount to members of the interior design community. Email hannekelourens@gmail.com to inquire.
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All of our items are intended for indoor use only, unless otherwise specified. We seal our pieces with a non-toxic oil and wax blend. To clean, simply wipe with a soft, dry cloth. Dry up liquid spills immediately and always use coasters pretty pretty please.
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5% of all direct sales, will be donated to Learn to Earn, a skills development and job creation organization based in Khayelitsha–one of South Africa’s biggest townships.